1Is my payment secure?
In order to make your payment easier and faster, we implemented a secured online payment system. Your banking details are coded in order to protect you from frauds.
2Is there a booking fee?
You do not have any additional booking fee. The indicated price is the paid price.
3In which currency is the payment processed?
The payment is done in euros. You will be debited according to your bank’s currency rate. Prices in other currencies are indicative prices based on the daily rate of the European Central Bank.
4How and until when can I modify or cancel my booking?
The client can modify or cancel his booking only by contacting Tsar Visit at the email address client@tsarvisit.com in English, French or Russian.
If the cancellation occurs less than one week (7 days) before the tour, the tour will not be refunded if entrance tickets are included. If the tour does not include entrance tickets, it can be refunded if the cancellation request is made up to 3 days (72 hours) before the tour. The amount refunded will correspond to the amount paid by the client, minus 2% of this amount, corresponding to the payment fees on www.tsarvisit.com.
Tsar Visit keeps the right to cancel or modify certain tours or excursions without prior notice if the comfort and/or safety of travelers requires it, in case of force majeure, strikes, demonstrations, administrative decisions, weather conditions or exceptional closures. If the client wishes to cancel the tour due to a modification of the tour by Tsar Visit (due to the above-mentioned points), the refund of the tour will be full and the payment fees (2%) will also be refunded.
Tsar Visit cannot be held responsible for changes made to the reservation in the event of force majeure and other aggravating circumstances that may arise in the tourism industry and which are not attributable to Tsar Visit, in particular in the following cases: cancellation, delay or postponement of a flight by the airlines, changes in the deadlines for obtaining a visa from the Embassy, or refusal by the Embassy to issue a visa. Nevertheless, our team will try its best to find an alternative arrangement, depending on the availability of suitable guides and the available tour times of the sites you wish to visit.
5When will I be reimbursed?
You will be refunded within 7 working days at last, following the acceptation of your cancellation.
6For how long my items are saved in my cart?
A selected visit added to your cart will be saved for your for 60 minutes.
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