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Terms and Conditions

LEGAL NOTICES FOR THE TSARVISIT.COM WEBSITE

In the context of these legal notices, the domain name www.tsarvisit.com (hereafter referred to as Tsar Visit) will be represented by the legal entity TSV France. This agreement is publicly provided by TSV France, as an agent to a natural or legal person, referred to as a customer, with the aim of concluding an agreement to provide an investigation and selection of excursions, tours, trips and entry costs to cultural sites in order to establish the terms of the offer.

Applicable right

These legal notices are subject to the French law.

Registered office: 25, rue Raymond Losserand, 75014 Paris.

Commercial address: 2 bis, rue Edouard Jacques 75014 Paris.

Type of company: SAS with capital of €90,000

Identification number: RCS Le Mans 523 119 014 (management number 2010 B 519).

SIRET number: 523 119 014 00026

CodeNAF : 7912Z Activity of Travel Agents

Licence number: IM72100010.

Intra-Community VAT number: FR68523119014

PRACTICAL INFORMATION RELATING TO THE TSARVISIT.COM WEBSITE

Purpose of the website

The website www.tsarvisit.com is a registered commercial domain name belonging to the French law firm TSV France. Tsarvisit.com is an online sales platform for trips and guided tours for travelers in Russia.

Information about TSV France

Registered office: 25, rue Raymond Losserand, 75014 Paris.

Commercial address: 2 bis, rue Edouard Jacques 75014 Paris.

Type of company: SAS with capital of €90,000

Identification number: RCS Le Mans 523 119 014 (management number 2010 B 519).

SIRET number: 523 119 014 00026

CodeNAF : 7912Z Activity of Travel Agents

Licence number: IM72100010.

Intra-Community VAT number: FR68523119014

The www.tsarvisit.com website

The site, its structure and its graphical or textual elements are the property of TSV France. All reproduction, full or partial, without prior and explicit authorization from TSV France's is totally prohibited and constitutes a sanctioned infringement of the Civil Code of the French Republic.

IT and freedoms

For any question or inquiries on this matter, you may contact us by email at the address client@tsarvisit.com. All data transmitted via this site are exclusively destined for Tsar Voyages and may not be forwarded to a third party without authorization. For more information, refer to the chapter "Privacy policy website tsarvisit.com" of these very legal notices.

Tariff Information

Rates and services advertised on this website are subject to availability on the date of the booking and may vary depending on the season. Reference rates are given in Russian Rubles; euro and dollar rates vary according to these currencies’ exchange rate against the Russian Ruble. The rate is based on the rate provided by the Central Bank of Russia on the date of browsing of the site.

For all your questions and requests, please refer to our general and specific conditions of sales, or by sending an email to client@tsarvisit.com

Website Hosting

In case of technical questions regarding the website, please contact client@tsarvisit.com. This site was created by Altima Russia. It is hosted by www.masterhost.ru .

copyrights

TERMS AND CONDITIONS OF SALE OF THE WEBSITE TSARVISIT.COM

TSV France offers through the intermediary of its website www.tsarvisit.com (hereafter referred to as "Tsar Visit" or "tsarvisit.com") tourist services, in particular excursions, tours, visits, activities of leisure and cultural discovery. Tsar Visit complies with the Civil Code of the French Republic.

Tsar Visit is committed to working only with accredited and authorized guides for those museums visited.

Any booking made on tsarvisit.com implies full agreement with these general conditions of sale and payment of fees due for the reservations performed on the client’s behalf. The General Conditions of Sale can be modified and updated at any time by Tsar Visit. It is recommended to the user to refer to the present legal mentions regularly. Updates and modifications to these terms and conditions of sales conditions apply as soon as they are published on tsarvisit.com.

Use of tsarvisit.com

The tsarvisit.com website is available to the user free of charge (outside of connection fees to the site) for their personal use, and conditional to the respect of the conditions herein established. The use of tsarvisit.com by the user implies his full agreement with all Terms of Use.

The use of tsarvisit.com is intended for personal, non-commercial use and to make legitimate requests to order the products or services offered. The user agrees not to use tsarvisit.com to make speculative, false or fraudulent requests. The user can only use tsarvisit.com to make purchases for a legitimate purpose. No use, or misuse of services is authorized, in particular for purposes contrary to public order and morality as defined by Russian legislation. The user agrees not to use robots or other automated means to access and use tsarvisit.com, unless authorized specifically and expressly by Tsar Visit and the administrator of tsarvisit.com.

Tsarvisit.com's function is to assist the user in finding services related to travel and tourism, and make appropriate bookings. In accordance with the legislation in place and with this legal notice, the user must be at least 18 years old, legally able to enter in a binding contract and use tsarvisit.com.

In the event of a failure to comply with these legal notices, Tsar Visit reserves the right and without any notice, to prohibit and / or restrict access to a user of any or all part of tsarvisit.com, without prejudice to any damages and / or interests. With the exception of a fraud, of which it is the user’s responsibility to provide proof, he is financially responsible for the actions taken on tsarvisit.com. The user further guarantees the veracity and accuracy of the information concerning him which he provided on tsarvisit.com.

All acts of copying, reproduction, new publication, download, upload on the Internet, transmission, distribution to the public or other uses of the tsarvisit.com content (text, images, URL, tariff information, etc.) for purposes other than personal and non-commercial use are strictly prohibited. Any other use of tsarvisit.com content requires the express, written permission of Tsar Visit.

Reservation and purchase

Some services marketed on tsarvisit.com are subject to availability. No claim for compensation can be made in case the chosen service is not available. Any reservation will be considered effective only from receipt of the voucher by the customer and not confirmation of payment sent by tsarvisit.com. The voucher, which includes the essential elements of the order, such as the identification of the service(s) ordered and the price will be sent to the user, by email shortly following the order date. The user can order via tsarvisit.com only after reading, accepting and respecting the Terms and Conditions.

Price

Tsar Visit offers open visits (visits at the date and time defined by Tsar Visit, constituted by the client, its beneficiaries and other clients of Tsar Visit) and closed visits (visits only made up of the client and its beneficiaries). The prices displayed on the website tsarvisit.com are subject to the terms and conditions of these two categories of visits.

Open visits

Prices quoted on tsarvisit.com are given per person and in a currency selected by the user. Prices shown on tsarvisit.com are not subject to the number of participants.

Closed visits

Prices quoted on tsarvisit.com are given per person and in a currency selected by the user on a basis of 4 travelers. Once the number of passengers has been provided by the user, prices quoted on tsarvisit.com are given by person on the basis of the number of travelers provided by the user.

Unless otherwise stated, these prices included all taxes, defined in Russian rubles, and converted into euros and / or US dollars according to the given daily conversion rate by the Central Bank of Russia. Prices displayed and set by the user cannot include the taxes and additional costs originating from the user’s bank.

Tsar Visit guarantees the lowest prices of any totally equivalent service. Therefrom Tsar Visit endeavors to offer and provide services at the lowest price. It is, however the client’s responsibility to prove the absolute exactitude of an equivalent service (date, time, location, services and services included) cheaper than that offered by Tsar Visit.

Prices are subject to change without notice, and only becomes final upon receipt of confirmation. The display of prices is not in and of itself a guarantee, the latter being mentioned as an indication. Prices include all services indicated in the description of each excursion, visit, trip, or activity. The prices displayed on tsarvisit.com are only valid for bookings made directly online on tsarvisit.com. The sales mentioned on tsarvisit.com are only valid on this website and within the strict conditions defined by Tsar Visit.

Payment Terms

Payment must be made at the time of booking, by credit card using secure payment system set up on tsarvisit.com, and according to the process of payment defined by these legal notices. To validate an order, the full payment must be completed.

Voucher

The customer's order will only be definitively confirmed upon receipt of the voucher which will be sent to him to confirm the order, at the email address provided by the customer. The customer is to consult his email address and / or tsarvisit.com to access his voucher and is solely responsible for the printing and keeping of it. The customer must present the original voucher in paper or electronic format to the performing party so that the latter can honor the booking.

In order to avoid any fraudulent use, an identity document may be requested, as well as the signature of the voucher or the verification of the bank card used to perform the order. In no case will only bank proof to be able to serve as proof of purchase. If the purchaser is not the participant, it is imperative to contact Tsar Visit prior to his visit and / or its circuit by email ( client@tsarvisit.com ) and / or telephone (+7 495 649 66 24).

The guide named in the voucher is provided to the client by Tsar Visit as an indication. Tsar Visit reserves the right, until the realization of the trips or the visit of the customer, to assign another guide to the client.

The voucher does not constitute, under any circumstances, unless stated otherwise and expressly by Tsar Visit, an entrance ticket to the visited place(s). The voucher is exchanged for the entry ticket(s) from the guide mandated by Tsar Visit at the beginning of the trip or tour. Therefore and in case of problem, the customer must contact Czar Visit by email ( client@tsarvisit.com ) and / or by telephone (+7 495 649 66 24).

Modification and cancellation of reservation

The customer can modify or cancel his order only by contacting Tsar Visit to the email address client@tsarvisit.com in English, French or Russian. If the cancellation takes place in the 7 days prior to the excursion date (Moscow time) including a ticket of entry, the latter will not be refunded. If the tour does not include entrance tickets, it can be refunded if the cancellation request is made up to 3 days (72 hours) before the visit. The amount refunded will correspond to the amount paid by the client, minus 2% of this amount, corresponding to the payment fees.

Tsar Visit reserves the right to cancel or modify certain tours or tours without notice if the comfort and / or safety of passengers requires it, in extreme cases, cases of strike, demonstration, administrative decision or exceptional closure. If the client wishes to cancel the visit due to a change in the visit made by Tsar Visit (due to the points mentioned above), the refund of the visit will be complete and the payment fee (2%) will also be refunded.

Tsar Visit cannot be held responsible for changes to the booking in extreme cases and other aggravating circumstances that may arise in the tourism industry and which are not related to Tsar Visit, in particular in the following cases: cancellation, delay or theft by airlines, changes to deadline when applying for visas at embassies, or refusal of the embassies to issue a visa.

Claim

Any claim must be received by Tsar Visit within 45 days of the date of the visit made. Claims must be sent by mail to:

TSV FRANCE
58 Rue de Paradis, 75010 Paris, France

Responsibilities

The schedules, programs and trip durations, visits, and activities are at risk of being modified.

In the case where a service is not correctly provided, due to the client’s actions (Incorrect information provided on services, the client does not show up at the time and place agreed upon, lack of contact with the provider), the latter will not be able to receive any refund.

The customer is solely responsible in case of violation of the rules and loss of personal belongings. It is the responsibility of the traveler to respect the rules and laws of the Russian Federation in place. The customer accepts the terms and conditions of visit, and claims to have acknowledged the safety regulations and the specifics of the Russian Federation and the terms and conditions of his insurance.

PAYMENT PROCESS ON THE WEBSITE TSARVISIT.COM

Description of the information transmission process

For the payment of your purchase, you will be redirected to the payment gateway of Regiondo, where you will be asked to identify your bank card information. It is recommended to ready your card in advance. The connection with the payment gateway and the transmission of information is done in protected mode with the use of the SSL encryption protocol.

If your bank allows the secure execution of online payment Verified by Visa or MasterCard Secure Code, it may also be necessary to enter a password. You can obtain information on how to obtain the passwords from the bank which issued your card.

This website supports 128-bit encryption. The confidentiality of information transmitted is provided by Regiondo. Payments by credit card are made in strict accordance with the requirements of Visa Int payment systems. and MasterCard Europe Sprl.

This privacy policy is linked to the website with address www.tsarvisit.com. This page contains all the data relating to all the information that the site administrator and a third party, such as defined by this very Privacy Policy, which happens to be collected through use of the tsarvisit.com website. This privacy policy is in compliance with the legislation of the Russian Federation as defined in the Code of Laws of the Russian Federation (Federal Law N 152-FZ of 27 July 2006, Federal Law N 261- FZ of July 25, 2011, Federal Law N 242-FZ of July 21, 2014 relating to the collection, use, preservation and protection of personal data).

Personal data

The user may have to spontaneously communicate certain personal data. The following information can be collected:

· First name, last name, date of birth

· Phone number

· Email address

· Delivery address of products or services

The personal data collected is used to process the requests of the user, and to offer the customer the services ordered on the website tsarvisit.com. The accuracy of the data collected is not verified. Therefore, the administrator can not guarantee the success of any request.

The aforementioned personal data are collected on the website tsarvisit.com via the voluntary filing of electronic forms by the user. These forms are used to transmit the information on the website tsarvisit.com as well as third-party websites as defined in this very Privacy Policy.

The aforementioned personal data can also be collected via cookies, and in particular those of third parties as defined in this privacy policy. The collection of this data is automatic and could be stopped by the deactivation, by the user, of cookies on the browser via which he accessed the website tsarvisit.com.

Non-personal data

The collection of non-personal data is done automatically by the server hosting the site tsarvisit.com, during its browsing by the user. The collection of non-personal data is carried out by CMS tools (content management system), as well as third-party scripts installed on the tsarvisit.com website.

This automatically collected data includes the following information:

● IP address of the user and country of his registration

● Domain name with which the user is connected on the website tsarvisit.com

● Links used by the user between different pages of the website tsarvisit.com

● Information automatically delivered by the user's browser during the browsing of the website tsarvisit.com

● Cookies retaining the visits and information necessary for the proper functioning of the website internet tsarvisit.com

● Other data collected by third-party scripts installed on the website tsarvisit.com.

These data are non-personal and are intended to improve customer service and use of the site, as well as the analysis of its attendance by the administrator.

Distribution of data to a third party

The personal data of the user are not transmitted to companies, organizations and third parties not related to our agency, except in the cases of exceptional conditions mentioned below:

Personal data available to all

The personal data of the user can be voluntarily published and freely accessible by the user himself in accordance with the use of the website tsarvisit.com (for example by commenting on a performance). This action from the user being voluntary, the user tacitly agrees to the publication of this information.

At the request of Russian authorities

The information may be disclosed for the purpose of preventing fraud, misdemeanor or in accordance with the Russian legislation in place and in other cases defined by law.

For the provision of services and the performance of functions

The user agrees to the transmission of his personal data to third parties and entities necessary for the performance of the services ordered by the user on the tsarvisit.com website.

Some modules belonging to third-party organizations can be installed on the site and collect personal information. In this case, these third-party organizations are responsible for collecting, storing and protecting this data, in accordance with their privacy policy. By browsing on tsarvisit.com the user gives his full and complete agreement regarding the transmission of his data via third-party modules.

Credit card

The collection, transfer and protection of the user's bank details are carried out as defined in the chapter "Payment Process" of this legal notice. The user data are exploited and protected by Regiondo/Stripe security standards. The connection with the payment gateway and the transmission of information is carried out in protected mode through an SSL encryption protocol.

Continued correspondence

By voluntarily submitting your details, you agree to receive electronic messages. In accordance with the regulations in place, you may ask to be unsubscribed from the mailing list for these messages at any time.

Protection of information

Data collected, stored and processed by the administrator of the website tsarvisit.com are protected against unauthorized access, modification, disclosure and destruction. The administrator of the website tsarvisit.com has limited access to these information.

Absence of responsibility

This Privacy Policy may only apply to the website tsarvisit.com and does not apply to websites and third-party entities that may mention the tsarvisit.com website, links to the tsarvisit.com website, and third-party websites which the tsarvisit.com website may link to. The administrator is in no way responsible for the activity of third party sites.

Change of privacy policy

The administrator reserves the right to update the internet website's privacy policy tsarvisit.com at any time. It is recommended to the user, and is his responsibility, to

regularly review this privacy policy.

Contact the administrator

In case of enquiry about this privacy policy, the user may at any moment contact the tsarvisit.com site administrator of the website tsarvisit.com by referring to the information and contacts found on the website tsarvisit.com

Acceptance of the privacy policy

By using the website tsarvisit.com, you claim to be in agreement with the policy of confidentiality in place.

FAQ

1Quali sono le prestazioni incluse nelle escursioni proposte da Tsar Visit? Avrò delle spese supplementari?

La lista delle prestazioni comprese nel prezzo delle escursioni è indicato sia sul documento della visita presente sul sito che sul voucher che riceverete dopo la vostra prenotazione. In base alle visite, il prezzo include i servizi di una guida qualificata nella lingua di vostra scelta, e/o i biglietti di entrata ai musei e territori menzionati nel programma, e/o il trasporto in macchina/minibus/bus/battello (in base al numero di persone e alla visita). Nel prezzo dell’escursione non sono incluse: le mance e i supplementi (per esempio l’autorizzazione a scattare foto nei musei). Le spese non incluse nella fattura sono descritte in quest’ultima.

2Come scegliere le guide con cui lavorate ?

Tutte le nostre guide sono professionisti abilitati ad accompagnare gruppi, nei musei indicati. Spesso membri di associazioni locali di guide, i nostri professionisti hanno il compito di creare visite interessanti per musei, così come per edifici o quartieri. Noi abbiamo uno speciale interesse a far sì che il cliente sia soddisfatto, dedicando quindi particolare attenzione ai consigli e commenti sulle nostre guide, elementi che ci permettono di stabilire una classifica di quest’ultime.

3Come e entro quanto tempo posso modificare o annullare la mia prenotazione?

Il cliente può modificare o cancellare la sua prenotazione solo contattando Tsar Visit via mail: client@tsarvisit.com in inglese, francese o russo.

Se la cancellazione avviene meno di una settimana (7 giorni) prima del tour, il costo del tour non sarà rimborsato, a condizione che i biglietti d'ingresso siano stati inclusi. Se il prezzo del tour non include i biglietti d'ingresso, il prezzo del tour può essere rimborsato se la richiesta di annullamento del tour viene presentata non oltre 3 giorni (72 ore) prima dell'inizio del tour. L'importo da rimborsare corrisponderà all'importo pagato dal cliente, meno il 2% di tale importo corrispondente alla tassa di pagamento.

Tsar Visit si riserva il diritto di cancellare o modificare alcuni tour o escursioni senza preavviso se il comfort e/o la sicurezza dei viaggiatori lo richiedono, in caso di forza maggiore, scioperi, manifestazioni, decisioni amministrative, condizioni meteorologiche o chiusure eccezionali delle strutture. Se il cliente desidera annullare la visita a causa di una modifica del tour da parte di Tsar Visit (a causa dei punti di cui sopra), il rimborso del tour sarà completo e verrà rimborsato anche il 2% della quota (la tassa di pagamento).
Tsar Visit non può essere ritenuto responsabile per le modifiche alla prenotazione in casi di forza maggiore o altre circostanze aggravanti che possono verificarsi nel settore turistico e che non sono attribuibili al Tsar Visit, come ad esempio nei seguenti casi: cancellazione, ritardo o rinvio del volo da parte delle compagnie aeree, modifiche dei termini per l'ottenimento del visto da parte dell'Ambasciata, o rifiuto da parte dell'Ambasciata di rilasciare il visto. Nonostante ciò, il nostro team cercherà di trovare un'alternativa a seconda della disponibilità di guide e del tempo a disposizione per visitare i luoghi desiderati.

4Dove inizia la mia escursione? Come posso riconoscere la mia guida? Cosa posso fare se non trovo la mia guida o se sono in ritardo per l’inizio dell’escursione?

La maggior parte delle nostre escursioni iniziano vicino al luogo della visita (o nel primo luogo visitato nel caso di un tour della città per esempio). Troverete sul vostro voucher l’indirizzo del punto di incontro, un piano di accesso, così come il numero della vostra guida affinché la possiate contattare direttamente. Se non trovate la vostra guida nel luogo di incontro previsto e/o il luogo di incontro stesso, non esitate a contattarci.
Evitate i ritardi nella misura possibile, soprattutto per le escursioni in gruppo. Per evitare di penalizzare altri visitatori e di compromettere i gli orari stabiliti dai nostri partner, è necessario iniziare la visita all’orario indicato. Se siete in ritardo in una visita privata, la vostra guida vi aspetterà ma potrà modificare la durata del vostro programma, accorciandolo, per rispettare gli orari messi a disposizione dai nostri partner.

5Perché alcune escursioni non sono disponibili nelle date richieste?

Le nostre escursioni sono proposte in base ai giorni e agli orari di apertura dei musei e monumenti. Oltre ai giorni abituali di chiusura, alcuni monumenti possono essere chiusi per motivi eccezionali. In aggiunta, durante l’alta stagione turistica (da maggio ad agosto), i musei e i palazzi possono limitare il numero di visitatori quotidiani. Se l’escursione che desiderate non è disponibile per le date richieste, vi invitiamo a provare con un’altra data. Non esitate comunque a consultare la nostra lista di escursioni suggerite per la data richiesta.

6Qual è la differenza tra gruppo privato e gruppo aperto?

Un gruppo privato è un gruppo di visitatori costituito unicamente per voi e la vostra famiglia o amici : voi scegliete la data, l’ora, stabilite il numero di viaggiatore e il sistema vi proporrà alcune escursioni e guide in base ai criteri scelti. Il prezzo sarà variabile, in relazione al numero di viaggiatori : più siete numerosi e più il prezzo sarà vantaggioso. Un gruppo privato è limitato a massimo 20 persone. Nel caso in cui preferiate organizzare un’escursione privata di più di 20 persone, contattateci e vi invieremo un preventivo personalizzato il più rapidamente possibile.

Un gruppo aperto corrisponde a un’escursione la cui data e ora viene stabilita da Tsar Visit. L’escursione raggruppa diversi ma che parlano la vostra stessa lingua. Noi creiamo regolarmente dei gruppi aperti per le escursioni più popolari, ma anche per quelle eccezionali come il palazzo di Terems e la Città dello Spazio.

7Come posso lasciare un commento sull’escursione che ho effettuato con la mia guida?

Non appena la vostra escursione è terminata, riceverete un messaggio sulla vostra casella email. Sarete allora invitati a lasciare un commento sull’escursione e sulla prestazione della vostra guida. Tutti i consigli saranno ben accetti: saremo soddisfatti se la visita vi è piaciuta e attenti a migliorarci secondo i vostri commenti.

Contattaci

client@tsarvisit.com

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